At r24my, we understand that one of the most important things after winning is receiving your funds quickly. Find out everything you need to know about the withdrawal process on our platform.
The withdrawal process at r24my is designed with the convenience and security of Malaysian users in mind. Since the platform launched, we have been committed to ensuring every ringgit of your winnings is processed transparently, quickly, and without unnecessary hassle.
Unlike some other platforms that take days to process withdrawal requests, r24my uses an automated processing system integrated with local Malaysian payment methods. This means you do not need to worry about unreasonable delays or cumbersome procedures.
To ensure your withdrawal goes smoothly, there are a few basic things you need to complete beforehand. These include KYC account verification, ensuring your bank account or e-wallet details are accurate, and meeting the set withdrawal eligibility requirements. All of these are protective measures designed for your own security.
R24my supports a wide range of popular payment methods in Malaysia, including online bank transfers, e-wallets such as Touch 'n Go eWallet and GrabPay, and other digital payment options. This variety ensures you can choose the method that is most convenient and fastest for you.
Withdrawal requests are processed in a short time once all requirements are met.
Every transaction is protected with 256-bit SSL encryption for full security.
Our team is ready to assist with any withdrawal-related issues at any time.
R24my supports a variety of popular payment methods for the convenience of Malaysian users
Supports all major Malaysian banks including Maybank, CIMB, Public Bank, RHB, Hong Leong, and more. Direct transfer to your bank account.
Direct withdrawal to your Touch 'n Go eWallet account. Ideal for small transactions that require immediate access.
Use GrabPay for fast withdrawals to your digital wallet, integrated within the Grab ecosystem.
Transfer via DuitNow using your phone number or ID number as the account identifier.
An additional e-wallet option for users who use Boost in their daily lives.
Access via your bank's internet banking portal for larger withdrawals with higher limits.
Follow this simple guide to process your first withdrawal
Access your r24my account using your username and password. Make sure you are using a secure device and network.
From your account dashboard, select the "Withdrawal" or "Withdraw" menu to proceed.
Choose your preferred withdrawal method, enter your bank account or e-wallet details accurately, and specify the amount you wish to withdraw.
Review the details you have entered and submit the request. You will receive a notification once the withdrawal has been successfully processed.
Before making your first withdrawal at r24my, there are a few basic requirements you need to meet. These are not meant to inconvenience you — they are standard security measures that protect all users on our platform.
| Membership Tier | Minimum Limit | Maximum Limit | Status |
|---|---|---|---|
| Standard | RM 50 | RM 5,000 / day | Active |
| VIP Silver | RM 50 | RM 10,000 / day | Active |
| VIP Gold | RM 50 | RM 30,000 / day | Active |
* Withdrawal limits are subject to the platform's terms and conditions. VIP Gold members enjoy the highest limits and priority processing.
We understand the needs of Malaysian users and have designed a withdrawal system that is truly user-friendly
The r24my withdrawal system uses automated technology that reduces manual processing time. Most requests are processed without human intervention, which speeds up the time it takes for your funds to arrive.
Every withdrawal request is verified through multiple layers of security. 256-bit SSL encryption ensures your bank account and e-wallet information is not exposed to unauthorized parties.
If there are any delays or issues with your withdrawal, the r24my support team is available via live chat. We respond promptly and handle issues with the utmost care.
VIP Silver and Gold members at r24my enjoy priority placement in the withdrawal processing queue. This means your request is processed ahead of regular members, with significantly higher limits.
The r24my platform is fully optimized for mobile devices. You can submit withdrawal requests from anywhere in Malaysia, whether via smartphone or tablet, without needing to be at a computer.
Every withdrawal transaction is fully recorded in your account history section. You can check your withdrawal status, reference number, and processing time at any time.
KYC (Know Your Customer) verification is an industry-standard procedure required of all responsible online entertainment platforms. At r24my, we implement KYC not just to meet licensing requirements, but more importantly, to protect you as a user.
Imagine this scenario – an unauthorised person gains access to your account and attempts to withdraw your winnings. Without KYC, the platform has no way to verify whether the person making the withdrawal request is the legitimate account owner. With KYC, r24my can ensure that only you are able to withdraw funds from your account.
The KYC process at r24my is straightforward and does not take long. You simply need to submit a valid identity document such as your Malaysia ID card (MyKad) and proof of current address. These documents are reviewed by our team in a short time, and your account will be upgraded to "Verified" status once all information has been received and approved.
Once KYC is complete, you will enjoy a range of additional benefits beyond higher withdrawal limits. These include access to exclusive promotions, priority customer support, and eligibility to join the r24my VIP program, which offers even more rewarding perks.
One of the best ways to enhance your withdrawal experience at r24my is by joining the VIP us. The program offers three membership tiers – Standard, Silver, and Gold – each with increasingly attractive withdrawal benefits.
As a VIP Gold member, you not only enjoy a significantly higher daily withdrawal limit, but your requests are also processed with priority in the queue. This means that during busy periods or on days with high volumes of withdrawal requests, your request remains prioritized over standard members.
In addition, VIP members also benefit from weekly cashback that can be reused or applied toward future withdrawals. This indirectly increases the overall value of your gaming experience at r24my.
KYC documents are typically reviewed within 1–3 business days. You will receive a notification via email or in-platform message once the process is complete.
Follow this practical guide to ensure every withdrawal request you make is processed without any issues.
Incorrect bank account numbers or e-wallet details are the leading cause of withdrawal delays. Always double-check before submitting your request. If you have recently updated your account information, allow time for the system to verify those changes first.
Although r24my processes withdrawals around the clock, withdrawals made during standard business hours (Monday–Friday, 9 AM–5 PM) tend to be processed faster due to full availability of our monitoring team.
Make sure email or in-app notifications are enabled so you always receive the latest updates on your withdrawal status. Notifications will be sent when your request is received, being processed, and completed.
If you have an active bonus on your account, make sure the wagering requirements have been fully met before submitting a withdrawal request. This prevents request rejections that could cause unnecessary delays.
If your withdrawal is taking longer than expected, do not hesitate to contact the r24my support team via live chat. Have your request reference number ready to speed up the review process.
Use a strong, unique password for your r24my account. Do not share your login details with anyone. Enable two-factor authentication if available for an extra layer of security that protects your winnings.
Answers to the most frequently asked questions by r24my users
Register your r24my account today, complete your KYC verification, and enjoy a smooth, fast, and secure withdrawal experience with us.
This platform is for users aged 18 and above only. Please read Terms and Conditions and Responsible Gaming us.