R24my Privacy Policy – Your Personal Data Protection

01Information We Collect

R24my collects various categories of personal information to enable us to provide a secure, fair, and quality service to all members. The categories of information we collect are as follows:

• Identity Information: Full name, date of birth, ID card or passport number, and a selfie for KYC purposes.
• Contact Information: Email address, phone number, and residential address.
• Financial Information: Bank account details, card numbers, deposit and withdrawal transaction history. Payment card information is processed through PCI-DSS certified third-party payment providers.
• Usage Data: Login records, game activity, wagering history, session duration and account setting preferences.
• Technical Data: IP address, device type, operating system, web browser type, and cookie data.
• Communications: The content of messages you send to the r24my customer support team via live chat or email.

02How We Use Your Data

The personal information we collect is used solely for the following purposes:

• Processing account registration and verifying your identity through the established KYC process.
• Processing deposits, withdrawals and all financial transactions in your account.
• Providing access to casino games, slots, bingo, Live Casino and all r24my platform services.
• Providing effective customer support and resolving any issues or inquiries you may have.
• Sending important notifications related to your account, transactions, promotions and platform updates.
• Detecting and preventing fraud, money laundering, and other illegal activities.
• Complying with applicable legal obligations and regulatory requirements.
• Analyzing usage patterns for platform improvement and user experience enhancement.
• Program execution Responsible Gaming including detection of high-risk play patterns.

03Disclosure to Third Parties

R24my does not sell, rent, or trade your personal data to any third party. However, we may share your information in the following limited circumstances:

• Payment Provider: To process deposits and withdrawals, relevant details must be shared with the certified payment providers we use.
• Game Software Provider: Game session data required by casino software providers to ensure fair game functionality.
• Authority: When required by law or a valid court order, we will disclose the necessary information to the relevant authorities.
• Fraud Prevention: To recognized fraud prevention agencies to protect the security of all platform members.

All third parties we work with are bound by strict confidentiality agreements and must adhere to the same data protection standards we uphold.

04Data Security

R24my implements multiple layers of security to protect your personal data from unauthorized access, loss, alteration or disclosure:

• 256-bit SSL encryption for all data transmitted between your device and our servers.
• Strict role-based access controls — only authorized staff may access member data.
• Continuous security monitoring 24 hours a day, 7 days a week to detect and respond to cyber threats.
• Regular security audits by independent third parties to assess the effectiveness of our protection systems.
• Passwords are stored using cryptographic hashing — we never store your password in plain text.
• Two-factor authentication (2FA) is available for all accounts as an added layer of security.

05Cookies & Tracking Technologies

R24my uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:

You can manage your cookie settings through your web browser at any time. However, disabling necessary cookies may affect the functionality of the r24my platform.

06Data Storage & Deletion

R24my retains your personal data for as long as your account is active or as long as it is needed to provide our services. In addition, we may retain your data for a longer period when:

• Required by applicable law or regulation (e.g., financial records for audit purposes).
• Required to resolve any outstanding disputes or claims.
• Required to enforce our agreements with you.

When data is no longer needed, r24my will securely delete or anonymize your personal information in accordance with established data deletion procedures. Anonymized data cannot be re-linked to your identity.

07Your Rights as a User

As an r24my member, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the r24my support team via the platform's live chat. We will process your request within a reasonable timeframe in accordance with established procedures.

08Changes to the Privacy Policy

R24my reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology used, legal requirements or other relevant reasons.

• Any material changes to this Privacy Policy will be communicated to members via in-platform notifications or email.
• The "Updated" date at the top of this document will always reflect the date of the latest revision.
• It is your responsibility to review this page periodically to ensure you are always aware of our current privacy policy.
• Your continued use of the r24my platform after any changes are published will be considered your acceptance of the updated policy.

09Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, we welcome your feedback:

• Live Chat: The fastest way to get help — available 24 hours a day, 7 days a week through the r24my platform.
• Email: [email protected] — for written inquiries that require a written response.
• FAQ: Visit page FAQ us for answers to frequently asked questions about privacy and data security.

We are committed to responding to all privacy-related inquiries within a reasonable timeframe. For formal data rights requests, please clearly state the type of request and include the required proof of identity.